Responsible Gaming

Our Company is committed to Responsible Gaming

The Philippine Amusement and Gaming Corporation (PAGCOR)'s rules for responsible gaming are followed by DOWINN GROUP. We have constantly placed a high priority on responsible gambling and have put numerous PAGCOR-recommended safeguards into place. The gaming industry's commitment to promoting responsible gaming resources and incorporating responsible gaming practices into daily operations is shown in the PAGCOR Code of Conduct.

What is Problem Gambling?

Problem gambling is characterized as an uncontrolled impulse to continuously gamble, even if it leads to harmful consequences or a desire to quit. The classification of problem gambling is based on the extent of harm experienced by the individual or others rather than solely on the behavior of the gambler. When certain criteria are met, severe problem gambling can be diagnosed as clinical pathological gambling. Pathological gambling is a prevalent disorder that results in social and family costs.

What is Player Exclusion Program?

Responsible Gaming is a crucial principle for gaming establishments. It involves maintaining high standards to provide a fair and safe gaming experience that safeguards players from negative impacts. Its objectives include minimizing harm to individuals and communities, preventing gambling addiction, and prohibiting underage gambling.

What is Responsible Gaming?

Exclusion programs offer individuals an option to exclude themselves from Philippines casinos for a certain period. This can be done through Self-Exclusion and Family-Exclusion.

• Self-Exclusion
  1. You can apply for a self-exclusion from any PAGCOR-regulated gaming establishment for 6 months, 1 year, or 5 years. Once the exclusion period is over, the self-exclusion order will be lifted automatically.
  2. The initial self-exclusion period of 6 months cannot be revoked.
  3. To reapply for exclusion, mark the re-application box on the application form (RG Form 2).
• Family-Exclusion
  1. Immediate family members such as parent, child at least 18 years old, or spouse may request for a family exclusion for a period of six (6) months, one (1) year, or three (3) years.
  2. Upon expiration, the family exclusion order will be lifted automatically.
  3. The applicant may re-apply for exclusion (RG Form 3) by putting a check mark on the re-application box in the application form.

To apply for an exclusion, please visit: http://www.pagcor.ph/regulatory/exclusion2.php

Seek Professional Assistance

Treatment for gambling addiction varies in severity from case to case. Additional therapy may be required since up to 70% of people with gambling addictions may also be suffering from other mental disorders. In addition to prescription drugs that assist lessen the drive to gamble, psychotherapy may be a component of treatment.

Life Change Recovery Center

Bridges of Hope Drugs and Alcohol Rehabilitation Foundation, Inc.

Parañaque: (+63) 7622-0193 | 0917-5098826

New Manila: (+63) 7502-0600 | 0917-3099488

WEBSITE :www.bridgesofhope.com.ph

PAGCOR

TELEPHONE :(02) 8404 0171

For more information on Responsible Gaming please visit

or email to keepitfun@pagcor.ph

Excluded Persons

Pursuant to law and regulations, the persons stated below are prohibited from entering, staying, and/ or playing in the casino gaming areas and online gaming website.

• Government officials involved in government operations or agencies.
• Members of the Armed Forces or the Philippine National Police.
• Individuals under 21 years old or students in Philippine educational institutions.
• People listed in the National Database of Restricted Persons.
• Gaming Employee License (GEL) Holders (may enter but cannot loiter, linger, or play)
• Financier/loan sharks